Today I am totally pissed off: I made the opening bid of $9.99 on an item six days ago. The auction was due to end tomorrow. I was the only watcher.
Then, this morning, the seller canceled the auction, citing an error in the listing. When I messaged him through eBay, he replied: I meant to start it off at $99.99 and did not realize my mistake until just now. I paid way more than the $9.99 I had accidently [sic] started it at.
I messaged him back: You waited until the day before the auction ended to do that?
His reply: Quote “did not realize my mistake until just now.”
Me: You got only one bid (me) and one watcher (me), and you think you’ll get $99 for it? Good luck. And you’re totally unapologetic. Great eBayer.
Him: I will bet anything that if you had listed either of your two item for $2 instead of $200 or whatever as buy it nows, and someone had won it for $2.00, you would have cancelled the auction. And yes I do. Everyone is not always on at the same time.
Me: If you had canceled the item 5 days ago and apologized, I would have understood. But every seller checks the bidding on his items. And they start low to attract more bids with “no reserve” [per the listing]. More likely you expected more people to bid and weren’t happy with it, so you weren’t taking chances. And I wouldn’t have made the error of listing a $200 for $2. That would be careless and unprofessional. Like listing a $99 item for $9.99 and then canceling the day before the auction was due to end.
Him: ok 1572 feedback [mine] compared to 21988 [his]. You win and I have over 900 items listed and sorry that I just noticed one not listed correctly. You have had your say. Are you hoping I will say, here you can have it for $9.99? Too bad!
(Note: All of his other 900+ listings are “Buy it now or best offer.”)
Me: No, I don’t expect to get it for $9.99, and I wouldn’t want it at this point anyway—and I couldn’t care less about your feedback. You could have been more professional about canceling the listing.
Him: yes it gives you so may [sic] options….nope
Me: I have no idea what that’s supposed to mean. And the fact that all your other listings are “buy it now or best offer” also suggests you expected a lot of bidding on this item. Or did you “mistakenly” list it as an auction in addition to the $9.99 starting bid? You’ve wasted enough of my time. Have a great day!
I would have said a lot more, but eBay has a rule about abusive language.
When I tried to complain to eBay, their irritating chatbot informed me: The seller ending the auction early is generally discouraged but can happen. If the seller ended the auction due to an error in the starting price, this is within their discretion.
Which begs the question, as I suggested above: What’s to stop a seller from ending an auction at the last minute just because he feels the bidding is not getting as high as he hoped?
This actually reminds me of a painting that some brain-dead seller in New Zealand listed with a $99 starting bid many years ago. I asked him if he would consider selling it for $150 on “Buy it now.” He said, Oh, no, it’s worth much more than that. So I bid and, predictably, won the painting for $99. Then . . . no reply from the seller. No request for payment. Nothing about shipping. Dead silence, despite multiple polite emails from me asking how much to pay. Needless to say, I never got the painting.
It was the first of only two scathing feedbacks I’ve ever left on eBay.
The second time was when I purchased a historical letter from some nut in Germany. That time I did pay, then waited to receive the letter. It never arrived. I got eBay involved and PayPal refunded my money. When I sent a nasty message to the seller about listing an item, accepting payment, and then not sending the goods, he replied, “Why are you angry? You got your money back and I got to keep my letter!” Certifiable loon.
Long story short, eBay really needs to protect bidders/buyers more:
(1) Sellers should have a deadline—like, five days before an auction is due to end—after which they can’t cancel the auction if someone has already left a bid. You can’t invite bidders to bid in your auction and then end it because the bidding isn’t as crazy as you hoped. Professional (by which I mean ethical) auction houses don’t do that, nor should eBay. And it does waste buyers’ time to bid and plan to up their bids—only to learn that the seller has weaseled out.
(2) Given that, under current eBay rules, sellers can cancel an auction after someone has already bid, ostensibly due to an error in the starting price, they should be penalized for that. It’s their responsibility to proofread their own listings. You don’t get a pass for being lazy or careless.
(3) If a seller does cancel an auction after someone has bid, the bidder should be able to leave negative feedback. The fact that bidders have no recourse when a seller is careless or acts in bad faith is really enraging. eBay should do more to ensure the integrity of its auctions, and that means establishing rules that allow mistakes to be corrected within a reasonable amount of time but not allow a loophole for sellers to game the system. Every auction without a reserve is effectively a gamble: You may have a treasure that gets a lot of high bids, or you may get one bid. If a seller doesn’t want to run that risk, there’s “Buy it now or make an offer.” That’s what it’s for: a straight purchase.
About 15 years ago I wrote a story about seven things I love about eBay and seven things I hate about it. I think it’s time to revisit that.











